Delete your account

Open the Shop Liley app, go to Account, then Privacy and data, then Delete my account. Confirm, and it's requested.

Sign-in stops straight away on every device, and the same happens on this website.

Sign in below with the same mobile number, Google account or email you use in the app, then confirm the request here.

Sign in to continue

Your name, email address and mobile number, your saved delivery addresses, your wishlist and your bag, the devices registered for notifications, and your sign-in itself. If you signed in with Apple, we also tell Apple the connection is over.

Our team finishes the deletion within 30 days of your request. Until then, nobody can sign in to the account.

Records of orders you placed and paid for, including the delivery address on each one, for as long as Nepali tax and accounting law requires. They're no longer linked to a working account.

Card and bank details went straight to Cybersource or Fonepay; we never held them, so there's nothing of that kind to delete. Each paid order keeps only the card type and last four digits.

Message us within 30 days and we'll cancel the request and switch your sign-in back on.